Help & Support
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Frequently asked questions
How do I reset my password?
Visit the login page and click "Forgot password" to receive a reset link by email. Reset links expire after 30 minutes.
How do I add new users to my organization?
Account administrators can invite users from Settings → Users → Invite. New users receive an email invitation with a setup link.
Where can I find API documentation?
API documentation is available to authenticated administrators at /api-docs after signing in. Public OpenAPI spec is available on request to support.
How do I report a bug or request a feature?
Use the Help → Submit Ticket flow inside the dashboard, or email support@ultratms.com with reproduction steps and screenshots.
Do you offer training or onboarding?
Yes — every new account includes a 60-minute onboarding session with a product specialist. Contact your account manager to schedule.
Still need help? Contact us and we’ll get back to you within one business day.